FAQ
What material are the cups and accessories personalized with?
We use quality permanent vinyl! It is therefore necessary to follow the washing tips which are included on the card in the gift box. Hand clean with cold water and no soap on the vinyl! Other items such as mirrors and candles are personalized with photo stickers.
Note included in the package
We can add a handwritten note, simply mention it in the section provided for this purpose. It is the customer's responsibility to put their name on the included card. Boucles et Bonbons does not put any invoice in the box, nor any card with mention of the name of the person offering the gift if this is not a request from the customer. Since each gift is different and for different occasions, Boucles et Bonbons cannot assume that the person wants to reveal their name upon receipt. You must therefore make sure to enter it in the included note section.
How can I personalize my box?
Go to the '' Create your own custom box '' section and follow the steps to create your custom gift box. You can add several boxes on the same invoice. Do you have a special request? Contact us HERE!
What are the delivery terms ?
The production turnaround time is 1-3 working days. The regular delivery time thereafter is 1-3 business days in Ontario and Quebec unless exceptions are made in areas not served by Purolator. The regular delivery time is 3-7 working days elsewhere in Canada as well as in the United States. Boucles et Bonbons is not responsible for postage delays that may occur with the transport service.
* We offer 2 additional services with your order:
1) RUSH ORDER: One business day production turnaround time (Shipment no later than the day after ordering) - additional $ 5
2) GUARANTEE order: This service requires a signature upon receipt of the package. This Delivery Service ensures that your box will be received and signed by the recipient. - $ 1.50 additional
* The day ends at 17:00 p.m., so if you order a rush order at 19:00 p.m. the order could be produced and shipped two days later. You will have the option to add one or the other of these additional services during your payment. Working days are considered from Monday to Friday.
Can I buy several boxes to be delivered to different addresses?
Yes, just mention it in the notes of each box. You must enter the full name, full addresses and telephone number of the person who will receive the package. We will then modify the invoice in order to add the number of delivery costs required. The delivery charge for an address is $ 9.99.
What makes Boucles et Bonbons different from other gift box companies?
Boucles et Bonbons makes sure that every detail is showcased in its gift boxes. The complete customization offered for our boxes sets us apart from other companies. Each box is different since at least one item found in it will be personalized for the person who will receive the gift. Each box is made with a lot of love and passion and we make sure to create the perfect design for you. Customer service and communication with our customers is extremely important to us. We want to make sure that your gift will live up to your expectations.
If I live local, can I pick up my package to receive it faster?
Absolutely, you can choose to pick up your package at one of our 2 workshops. This option will be offered to you when you go to finalize the delivery information. We have 2 pickup locations: Masson-Angers and St-Lin-Laurentides.
* Boucles et Bonbons as well as the owners Natasha Sioui and Leah Gaudette cannot be held responsible for injuries made with the products. It is the customer's responsibility to use the product responsibly and safely.
Boucles et Bonbons as well as the owners Natasha Sioui and Leah Gaudette can not be held responsible for delivery times, as well as the loss of packages by the courier. We will do our best to ensure fast shipping but are not responsible for delays related to the delivery company as well as loss of packages which prolong return times, etc.